JP
Jacques P
1 reviews | Active since Oct 2020
06 Dec 2022, 14:46
Momentum is Useless and ********
To think that monthly I pay my insure without any delays and then when we have an emergency the service is usesless. My geyser bursted on Sunday and I logged a claim via the app. Monday they come out to access and when I follow up then im told I dont have a policy with them. Ive wasted R200 airtime and still no luck or service. At this point I will move all my business somewhere else as Momentum does not value their customers and just like taking money!!!!! Worst service ever
Helpful (0)
Replies (3)0
Replies (3)
Momentum Insure's replyOfficial
06 Dec 2022, 15:15Good afternoon Jacques.
We are sorry for the lack of service on your claim. This is not the kind of service we would like to deliver to you as a client and we apologize for the frustration caused. Please allow us an opportunity to look into the matter and we will contact you to address your concerns.
We are sorry for the lack of service on your claim. This is not the kind of service we would like to deliver to you as a client and we apologize for the frustration caused. Please allow us an opportunity to look into the matter and we will contact you to address your concerns.
Kind regards
Brenda
Momentum Insure's reply06 Dec 2022, 15:15
Official
Good afternoon Jacques.
We are sorry for the lack of service on your claim. This is not the kind of service we would like to deliver to you as a client and we apologize for the frustration caused. Please allow us an opportunity to look into the matter and we will contact you to address your concerns.
We are sorry for the lack of service on your claim. This is not the kind of service we would like to deliver to you as a client and we apologize for the frustration caused. Please allow us an opportunity to look into the matter and we will contact you to address your concerns.
Kind regards
Brenda
JP
Jacques P's updateReviewer Update
06 Dec 2022, 16:07I have been called without any conclusion to when it will be replaced. So now you dont leave me no choice as to get contractors out and then I will cancel all my policies and insurance with Momentum as Im not paying for no service. I will go ahead and replace it in the morning and make sure the public knows about this.
JP
Jacques P's update06 Dec 2022, 16:07
Reviewer Update
I have been called without any conclusion to when it will be replaced. So now you dont leave me no choice as to get contractors out and then I will cancel all my policies and insurance with Momentum as Im not paying for no service. I will go ahead and replace it in the morning and make sure the public knows about this.
JP
Jacques P's updateReviewer Update
07 Dec 2022, 11:0524 hours later and cant keep their promises to get this resolved... Been without assistance for 72 hours now!!!!!! Can someone do their jobs???
JP
Jacques P's update07 Dec 2022, 11:05
Reviewer Update
24 hours later and cant keep their promises to get this resolved... Been without assistance for 72 hours now!!!!!! Can someone do their jobs???