Momentum is the worst insurance

I have received the worst service from Momentum i had an accident on the 6 September 2024 we lodged a claim on Monday 9th the consultant advised that it will take 7 to 10 working days it is now the 23rd of September and the assessor assigned to the case Oratilwe Kgomongwe has not given us any feedback he has never sent us any formal communication on the progress of the case, he ignores all emails requesting feedback, the lastt time i saw him was when he took me back to the accident scene and wanted me to give him full details on what happened on that traumatic day, we had given him the location of the accident but he still wanted me to go there and relive that day, after that my husband requested that they activate trauma counseling and he completely ignonered the request,

I have not had a car or feedback since my accident i cannot go to work and i have to travel to see clients this is causing loss of income on my side, the assessor promised to give an outcome today but when we call him his phone is off, its my very first claim with Momentum since i joined them two years ago furthermore i have never had an accident claim previously its my first time and the treatment iam getting from Momentum is horrific, the lack of professionalism and keeping to their own turnaround time for such a big Company highly disappointing.