RA
Rhona A

1 reviews | Active since May 2016

03 Mar 2020, 18:28

MOMENTUM IS THE WORST COMPANY TO DEAL WITH

In April 2019 a Momentum client sc****d my car while attempting to park. I was not in my vehice at the time but the car guard saw it and the client admitted guilt.My claims were submitted to my insurance company and I had to pay an excess of R2500 before I could get my car repaired. My insurance company has put in a claim with Momentum in order for me to get reimbursed for the excess I had to lay out. It has now been almost a year with Momentum giving AIG the run around, refusing to communicate with me, while they are still "investigating" an accident that was clearly NOT my fault. And the person doing everything in their power to prevent me from being reimbursed is PHEELO MATIMA, from Claims support, who told me in no uncertain terms NOT to communicate with them. WARNING..... This is my second run in with this company who are very reluctant to pay what is due!!!!

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Replies (1)
Momentum Insure
Momentum Insure's reply03 Mar 2020, 20:40
Official
Thank you for bringing your concerns to our attention. We will escalated this matter to the team manager who will call you first thing tomorrow morning to discuss your claim.
Kind regards 
Qhakazile