Momentum is taking people for a ride

I took out car insurance with vehicle loose of use, when I submitted my first claim it was paid. Now I am submitting my second claim they are refusing to pay and demanding all sorts of documents which where not part of the agreement when I signed for car insurance. Not to mention Pieter Knoetze, the consulted has an attitude, never does his work. He always needs to be pushed to do his job.

Momentum is the one that authorized for my car to fix, they made arrangements with the panelbeaters for the car to be fixed but now they are acting all surprised that the car went for repairs.

I am paying every month for this benefit and now it's a problem as if I am asking for a favour