Momentum is Dishonest & ***********

In August I bought vehicle insurance with Momentum & instructed them to start my cover form the first of September & to debit my account on the 1st of September.

On the 2nd of September I tried to call them in order to enquire why they hadn't debited my account & whether my car was covered. After numerous attempts to call, I sent an email because calling proved fruitless.

I received a call from a Momentum representative who assured me that my car was covered as they had debited my account the previous day. I asked him to read the account number back to me - the account the debited did not belong to me.

Later, I received a call from someone else at Momentum who told me that she can she the payment went through. I explained that this was not from my account. I gave her my correct banking details and she said that they would debit from this account next month as I already paid for September. But I didn't, someone else did.

I asked how they could have a different account number - the lady said that perhaps the person who sold me the insurance had two sales in a row. I asked whether they were going to pay the other person back & then debit my account and the lady said "It is such a schlep. If the person notices that their account was wrongly debited, then they can instruct their bank to reverse it."

So in other words Momentum took someone's money by mistake, but then knowingly decide that they will not do anything about it or attempt to refund this person - this is THEFT.

Not only that, when I asked if my car is covered since we all know that the debit did not come from me - I was told that "If something god-forbid were to happen to your car, it would have to be handled on a merit-basis" since I did not pay my premium"

So in conclusion; Momentum knows that they took money from the wrong person & has no intention of returning it. My car may or may not be covered for the month of September...