Momentum is disgusting & will kick you while you are down

I was involved in an accident in peak hour traffic where car failed to stop & rammed into me from behind, forcing my car to ram into the one in front of me. Momentum declined my claim saying I must claim from the person who damaged my car & I am liable for the costs of repairing the car I rammed i to. I reported the matter to the Ombudsman & Momentum came back with apologies. I was advised to take my car for an assessment the next day. The assessor broke my key while trying to open the boot after I had warned him the boot doesn't open because of the dent to the bumper. He glued my key together & I was able to drive the car home. I reported the incident to Momentum via email. Two days later the glue on the key came undone & the key broke. I phoned Momentum & they refused to help saying they will get back to me after the weekend. That never happened. When I finally got through to them they were very rude & nasty and said they disn't break the key but the assessor did. I was forced to put all my plans on hold the entire weekend & had to take public transport to the doctor & tgen to work. My car wqs left stranded & unlocked because they key is broken. I have a funeral I am arranging but cannot do much without my car. Momentum says they can only give me a oan vehicle for 3 days, which doesn't help me one bit because the funeral is a 4 hour drive from where I currently am and I cannot drive there only to return after 3 days to return their loan car while abandoning a family relying on me for everything for the funeral. My car was working perfectly fine until they broke my key. I would have made so many preparations over the weekend but instead I was stuck at home without a car because of them. I am supposed to be going home to be closer to the family & finalize all funeral arrangement but I don't have a car & they one they are offering is like they are doing me a favour & must return it before the funeral arrangements are done & drive back 4 hours. They don't care that this whole mess was caused by them. Had they not put me in this situation, I would have done all that needed to be done over the weekend & would be making my way to the family home tomorrow & finalizing the funeral only to return on Monday once all has been done. But now I have to return the car before the funeral. All this because I refused to have my car written off over a dent on the bumpers. They were demanding that I hand over my car & were demaning my location so they can send someone to collect it. When I contacted my bank who financed my car, they said they never instructed Momentum to take my car & are happy with me fixing the car myself & continuing paying my car instalment. Momentum arrogantly told me I must remember I am not the only one with a financial interest in my car. The nerve! So they want to write off my car so they can make money off it. And because I refused & opted to fix it myself & keep it, they are messing with me in every way possible, including on an issue brought about by them. They don't care that I have a funeral to arrange. They just wanna punish me but ensuring I don't have a car to make funeral arrangements with. This is sick! Momwntum is cruel & sick! They need to be exposed.