Momentum is a disappointment.

I logged claim 15 aug2022 for my sons ohone, agent calls and said it can be repaired,Platinum repairs comes and assess the phone 16th.No further contact until i called and asjed whats happening.I was promised it will be done today but once again another lie.I dont understand why they can't just pay out so i can get new ph foe my son as i pay huge amount in premium now its like they trying to cut cost and not pay out vlaims completely and you must still pay excess foe repairs even if the amount is less than the sum insured.Momentum is really becoming bad they dont respond and also have an attiude when i asks questions.I am disgusted at their service