Momentum insure worse service delivery

I have logged a claim on the 15th of January to date no feedback on progress of claim. Today being the 27th of January I called to see what is the status of the claim the agent advised me they do not have a turn around time and we have to wait for feedback however long it takes. So if they do not receive any feedback from the service provider they do nothing but sit around and wait for feedback . Further to being told that they is no turn around time the call centre agent was extremely rude . When asked to speak to a manager without even checking advised the manager is busy with something else and she will let her know . According to call centre agent turn around time for a manager to return a call is also 4 hours . Seems like momentum has lost all service delivery promises and their service is now just plainly pathetic .