Momentum Insure Third party claims

I am a long standing momentum client and I have not experienced such disappointment the way I am feeling this week with the service from Momentum Insure and Third party claims. About two weeks ago, I got hit by another vehicle, The person is also insured by Momentum Insure. I logged the claim as I know to with my insurer Momentum Insure, provided all the information and stipulated to the consultant that im making them aware of the claim, however it must go through on the person's that hit me profile as I was not at fault when the accident happened. The other driver took full responsibility for the accident and admitted to guilt on the police report, I even provided the consultant with the other drivers policy number etc. I than was told to take my vehicle for assessment which I did, after 1 week after me calling momentum to find out what's happening they said my vehicle is a write off. I advised the consultant again that I am not claiming through my profile but through the other drivers . The consultant than says she will send me a later stating that im not claiming from my policy but from the other driver and she will refer my claim to legal. I than received a letter with the incorrect date of accident, the incorrect name(my name )and I was refered to as a HER, I emailed back pointing out the mistakes , received the letter back with my name still being wrong. I than called Legal 2 days later to find out that the consultant sent the letter to the incorrect email address within in the legal department, so my claim was never allocated or received. I than speak yo Nico from legal and she than say she sending it to the correct email and will allocate the case to the correct person. It's going for another week and I have received no feedback and yes I've called multiple times , yesterday I spoke to Sean from legal ,he advised that Benolo is handling the case and that he is sending an email to Benolo to call me to provide feedback, more than 24hrs later ,I received no call , I am so disgusted at momentum Insure. I can see now they are terrible at third party claims and there services is going down hill. If this is how third party claims is handled that I would rather look for another insurer.