MOMENTUM INSURE THE WORST IN THE BUSINESS

Momentum INSURE, a joke for insurance cover. DO NOT USE THEM (EVER, EVER, EVER), they are the most worthless insurance company on offer in South Africa. The company strives to do anything but insure you. The definition of insurance would be “an arrangement by which a company undertakes to provide a guarantee of compensation for a specified loss”, In layman’s terms insurance is a guarantee that after a loss you will be compensated sufficiently placing you in the same position as you were prior to any loss occurring.

This being the total opposite of what Momentum stands for. I write this review on behalf of my parents having suffered under the hands of this corporate FAT CAT Momentum.

My mom and dad have been victim to a burglary that has completely wiped out their entire home. The content cover they have with Momentum insure exceeds what was in the residence at the time however, Momentum has provided an insult of a payout amounting to a measly R39 000. Momentum has advised that the claim amount is based on estimates (estimates which I’m sure require purchases of goods to be done on the black market or in dark alleys LOL – pathetic).

The loss my parents suffered involved tv’s, jewellery, cameras, microwaves, clothing (including sneakers, boots and shoes), bedding, pots, pans an air fryer and much more. To say the home was empty would be an understatement. So my mom proceeds to log a claim on the then 2nd of October (now 20 plus days later) and now Momentum requires a proof of purchase for all goods lost.

I am insured with Standard Bank Wealth and all I can say is “Thank GOD FOR YOU” no hassles of proof of purchase have ever been requested as you’ve arranged a site visit to review items at my residence.

I’m sure that if Momentum gave a finger in the middle they would have atleast have requested a simple pic or video upon sign up, but let’s be honest and cut the BS, you had no real intention of paying did you ;-) . I think it’s safe to say Momentum SUCKS. My mom and I are now running around looking for some form of Proof Of Purchase ranging back to 1997 and gifts that they received from their kids is a loss that Momentum is willing to forfeit of course.

Latest update, lets set the scene for this one. We call and of course one of the well trained parrots answer with no form of logic, simply just regurgitating what has been trained. I have names as long as a RAP sheet of pathetic service consultants who did nothing but tyrant the Momentum ******* taking place. The latest being a request for excess to be paid having committed to a no excess arrangement. It’s beginning to feel like an episode of punked. Another thing that is rather interesting is everyone shares the same manager and yes, you guessed it, she is ALWAYS in a meeting. We have replaced locks and repaired gates as this has still not been done had we trusted Momentum to do their due diligence we would have suffered another ******* or worse.

Since we on the point of calling BS. Let’s look at this, Momentum claims “We know how valuable your personal belongings and items in your home are to you, that’s why we’re here for you every step of your way when you have to claim for ****** or damaged items that you carry or are in your home” the above says that’s BS. Let’s not even touch on the claim turnaround time the provide being 2 to 5 working days, they must work a 1 day week looking at the timelines we experiencing. To Momentum and prospective clients I hope this reaches you, YOU are much better off without insurance don’t to sell yourself short by committing to this pathetic service and inferior, (I mean NO real) cover. Signed rather choose inertia as momentum is not your friend.