Momentum Insure puts themselves first

I was in a car accident that was not my fault on the 1st of June 2024. Instead of the company focusing on repairing my vehicle they were more interested in me providing them with my previous insurance information to reevaluate my premium. I had mentioned to Kedibone Rakate that my pc crashed and my phone was ****** so I had lost that information and they failed to find the information on their systems as well. As a result, they chose to listen to the sales call and have come to the conclusion that my premium needs to be increased because I couldn’t find my previous insurance information. It’s been a month and my car has still not been repaired. They have failed their promises to the customer as this is not what you call service excellence but rather service failure. I was charged a premium based on the fact that I was previously insured even though the sales consultant could not find the information on the system and now I am being penalized for it. I am extremely furious and will be changing insurance soon as I find one worthy. This is not how you treat your customers. I wonder how Brand Pretorius (Executive Chief Officer) would feel reading this about Momentum Insure.