Momentum insure poor service

I am so disappointed with momentum's claim process. Previuosly I've had a jumpstart here and there but this week my car was towed-ok good, now can i have car hire which I'm paying for. I have been waiting for a callbak from claimsadvisor-daphney i'm told-for 2 days. I called yeaterday, was on hold forever, was transferres so many times, left a message, still nothing. I even emailed.....i am not impressed at all