MOMENTUM INSURE _ NOT STICKING TO DEBIT ORDER DATES _ STAFF ATTITUDES UP TO ****

In June 2022 I received a call from a lady at Momentum Insure whom informed me that her direct supervisor told her to contact me and tell me that due to the fact that my debit order was unsuccesfull and that they do not accept EFT's any longer for returned debit orders, my Momentum Insure policy is cancelled with immediate effect.

I immediately contacted my broker, Wessel Greyvenstein, whom have in his turn contacted various people at Momentum Insure to have this issue resolved. I immediately after contacting my broker, phoned Momentum Insure and spoke to Kyle, whom informed me that the debit order will be deducted on 14 June 2022.

Well, firstly, the attitude of the lady whom was told by her supervisor to contact me SUCKS! You have NO people skills... Secondly, NO correspondence have been sent out to your clients OR brokers to inform us that EFT's are no longer an option should a debit order be returned. Thirdly, the returned debit order WAS NOT deducted on 14 June as per the telephone call by myself and my broker to Momentum Insure.

This is absolute a load of BULL**** to have your call centre agent contact me to inform me that my policy is cancelled - put it in writing!!! The attitude of your staff is ********** - please send them for People Skills training as they DO NOT know how to work with people.

After a huge fight going back and forth my policy was not cancelled, and it was confirmed by Nadia (at the Momentum Insure Call Centre as she is a supervisor / manager there) that the debit order will go off on the agreed date which is the 29th of each month.

Well guess ****ING what????? 29 June 2022 has come and gone... AND on the 06th of July I received an SMS to inform me that my debit order for end of June did not go off as scheduled. Whoopee ****ing Doopee Dooooo.... Momentum Insure DID NOT stick to the agreed debit order date and now want to deduct on the 15th of July due to them being ***********!!!

Clients like us have to stick out with a company that think they can do what ever they want and we just have to "go with the flow"... NOT me, NOT ever!!

Momentum Insure have 24hours to contact me via email on *** AND telephonically to have THEIR BULL**** ISSUES sorted, otherwise the Ombudsman will be contacted.

You have already lost a client... And WILL lose many more if you keep up this **** attitude, **** staff and **** time frame of deducting WHENEVER you feel like doing so and letting your clients sit with the issues that you are UNABLE to resolve due to INCOMEPETENT STAFF AND ATTITUDES...