MA
Moenier A

1 reviews | Active since Apr 2011

10 Feb 2025, 18:12

Momentum Insure

<div>I am not the Insured client, but I am the affected 3rd party of a motor vehicle accident. In October last year Momentum Insure's client reversed out of a parking bay into oncoming traffic and into the back fender of my car. This happened in a shopping park, so there's no way we could speed in this complex. Luckily the vehicle can drive, I take it to the assessor, he checks the vehicle, I tell him to check my back axle where the impact took place, he says they don't do those assessments. "Had the damages been significant to cause damages to the suspension the assessors would have noted same". This was the communication to me after i queried them not checking my axle, or if they had another assessor i could take my vehicle to. The guy didn't even drive the car to make this assumption. Momentum Insure refuses to send my vehicle for a check. What if there are underlying issues later? They then deduct R8500 because the vehicle has old damage. I don't deny it has old knocks, I've had the vehicle for 20 odd years, its mine. I'm not claiming for this. What thieving nonsense is this? The icing on top though is the incessant need to incriminate me, the person reversed into without warning. In their tale of events though I am as much to blame, if not more to blame as per the following first words to an email to me on 13 January... "It is trite law that every road-user owes a duty of care and consideration for any other road-user. This duty includes a duty to keep a proper lookout. The duty of care requires of every driver, to drive like a reasonable man who would be able to reasonably foresee the possibility of unforeseen consequences and act in accordance with such appreciation.

Section 1 (a) of the Apportionment of Damages Act 34 of 1956 provides:

"where any person suffers damages which is caused partly by his own fault and partly by the fault of any other person a claim in respect of that damage shall not be defeated by reason of the fault of the claimant but the damages recoverable in respect thereof shall be reduced by the court to such extent as the court may deem it just and equitable having regard to the degree in which claimant was at fault in relation to the damage. " Again, their client reversed from a parking bay into oncoming traffic, he hit me on the back wheel and fender, how could this be avoided?

If I sign this then I accept blame, even though I have an admission of guilt from the policy holder. This is extremely immoral. I was simply told to seek legal advice if I don't agree.</div>

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Replies (8)
Momentum Insure
Momentum Insure's reply11 Feb 2025, 07:37
Official
Good morning Moenier.
Thank you for bringing your concerns to our attention. We are really sorry to hear about your dissatisfaction from the service you received from us. This matter has been escalated to the legal team manager to contact you.  
Kind Regards
Qhakazile
MA
Moenier A's update04 Apr 2025, 22:26
Reviewer Update
Since my last review, Momentum called me. I desperately need my vehicle repaired and on the road again, so I was going to sign the agreement for a payout to repair. In that same week my vehicle started making funny noises and I took it to my mechanic who referred me to a professional Suspension specialist. Their report indicated that trailing arm at that left rear wheel is bent, and it will be R17k to repair. Momentum still refuses to come out for this or change their offer, because as per the email to me " our assessors assessed the vehicle and confirmed that the impact could not have caused the vehicle to damage the suspension ". The truth is, how did CK Coachworks assessor assess the vehicle when:
  • the assessor definitely wasn't present when the accident took place
  • he didn't assess the underside of the vehicle when I took it in for assessment. in fact, he told me they do not do those assessments. According to advice I received from professionals; to properly assess my vehicle they should've sent the vehicle for wheel alignment check at least. This was NOT done, nor told to me to do. The assessor at CK Coachworks didn't drive the car or even bend down on the floor to look at the undercarriage. How was their assessment made?
Again, my car is old, I've had it for 20 years, its battered and bruised, but it took me places. I just want it back to a state of driving like before the accident. IF they do not commit to this repair as well then it will not be, so how is this fair? Momentum is an ********* and immoral business, doing whatever it wants to not commit to its responsibilities their clients pay for, and expect of them.
MA
Moenier A's update16 Apr 2025, 11:41
Reviewer Update
I still have not received a call, or arrangement for an assessment of my Vehicle suspension after the accident. Is accident damage regarded as only to the body, only what you can see, irrespective of mechanical damage. Is this what Momentum clients sign up for? My vehicle does not drive now, I am greatly impacted by this.
MA
Moenier A's update30 Apr 2025, 09:52
Reviewer Update
Momentum insure... how did you come to the conclusion that my vehicle did not need undercarriage inspection, and will not send it for a check either? I cannot drive my vehicle!!!!!!!!
MA
Moenier A's update14 May 2025, 10:37
Reviewer Update
so Momentum still didn't contact me. Is this an ethical Proudly South African Business?
MA
Moenier A's update14 May 2025, 10:40
Reviewer Update
I still cannot use my car. Your client reversed into oncoming traffic, (i have our converstaion on record and him admitting to it) and you only worried about the outside of my car. What about my suspension?
MA
Moenier A's update21 May 2025, 08:10
Reviewer Update
@Momentum Insure, what about my checking my suspension after you client drove into me?
MA
Moenier A's update28 May 2025, 14:13
Reviewer Update
@Momentum Insure, don't do all the checks so they can pay out less. Brilliant ethical and moral South African business.