Momentum Insure, I'm not sure they understand service!

I am a highly frustrated & disappointed Client of Momentum Insure... I'm not sure for how long I will be... I logged a claim on 9 Dec 2022.. It was for a leak in the pipes in my shower as per their Assessor. The wall was dug into, tiles damaged & the pipe repaired. This resulted in dampness to the wall bordering the shower as well as the laminate flooring in that room being destroyed. To date (11/01/2022), I cannot use my shower as the hole in my wall has not been closed nor the tiling repaired, nor the dampness been treated nor the laminate flooring replaced. I have spent copious amounts on airtime calling Momentum who do not respond to me. Despite messages been left even for the Supervisor who hasn't responded! Is this the behavior of an Organization that boasts being service focused?