Momentum Insure Horror

I was with AFB Insure amd Momentum took them over. What a ***** up. Their service is horrible to say the least. I logged a claim for motor vehicle damage to my front bumper of my Fortuner on the 23 Dec 2022. I have sent emails, made 20 calls used over 300 minutes airtime and still cannot get hold of anybody intelligent enough to process the claim. I spoke to Jessica one of the supervisors and she promised to get back to me, still waiting. When I call her, they tell me she has gone home. Emailed Brenda Bunting, their Customer Relations Assistant (she's in the wrong job by the way) on the 9th Jan 2023, she apologised profusely, and promise to sort it out. I emailed her again on the 19th Jan and she promised to escalated it. I n mid Feb no response so I called the call center, they tell me they have no record of the claim. I complained to Momentum MiCare and still no response. On the 13th Mar 2023 I called again, spoke to jessica and she promised to sort it out and call me back by the close of business....she did not. I called the call centre again today, held on for 12 minutes, spoke to a gent, apologised profusely and said he will put me through to claims (but that is the selection I made when I called in the first time) After 16,3 minutes a lady answered in the claims dept, she asked me if the car was still drivable, I said yes, she said hold on and put me through to another person, after 24,5 minutes tha call was dropped by Momentum because it was now 16h30 and home time. DO NOT INSURE WITH MOMENTUM, stay with Outsurance, Santam or the like, you will get rates and better service.