Momentum insure has dissapointed me in a big way.

I am a first time owner and i was so excited when a friend of mine referred me to take momentum insure for my car, house and house contents, i saw this as a big relief and a peace of mind. i went ahead and signed up with them and the whole amount they charged me to cover all three was very fair and i must say i was so happy with it. last year December while we are sleeping and there was loadshedding the unthinkable happened in my house, some intruders broke in and they tool a lot of my staff of which i had mentioned and listed in the Police report and to the consultants from Momentum who called me regarding doing the claim, fast forward, after the building inspector came to see my house and what had happened and then i was called by another consultant who was asking about the contents that were ******. fast-forward, when the verdict of my claim came back ,they phoned me and told me that my claim is not complete or legit enough for them to replace all i have lost while i am insured with them, they told me that the inspector who came does not seem to see how everything went down and i kept on telling them that, the time everything happened we had load-shedding and so my electric fence was not active or on so the intruders must have jumped over my small gate and got inside. upon them phoning me to let me know that they are not fully convinced with my claim, they said, the staff that was ****** in the garage should have been in the house and i am telling them that my garage is secured and i was renovating inside the house so how else was i supposed to keep my staff safely if not by the garage, so they told me that since its my first time to claim they are willing only to give me R10,000 of which this really shocked me because the amount of things that were ****** in my house mounted up to R16,000 -18,000, then the consultant who phoned said when i started arguing with her regarding the amount they are willing to give me, she wanted to speak to her supervisor and she came back and told me they are even going lower than R10, 000, they are only willing to give me R4000,000, that is when i totally lost it, at this point momentum only paid me that R4000,000 and i am angry and confused and feel like i am being taken for a ride by Momentum, i am not a happy client at all, on top of that this claim dragged for a long time, i reported this case early December but i just got a reponse from them now. i am not happy at all and i am thinking of canceling my account with them and tell all of my friends that i have referred to them as well and my friend too that referred me to them. Would you kindly please intervene in my case and help me. My email address is ***.

kind Regards Unathi ,