TM
Tafadzwa M

1 reviews | Active since Jan 2023

12 Jan 2023, 18:52

Momentum insure do not car of the client`s security

This company is the worst of them all. I tried to call them on 5 December 2022 after my gate motor stopped working due to a storm. I send several emails and i did not get a response. they send an accessor after a week. when the accessor came the gate was working sometimes and stop working sometimes. the accessor did some check and pressed something and from that day my gate motor is not working. I tried to send follow up emails and calling to inform them that their accessor made things worse but momentum is not responsive. To my shock the accessor gave a report that nothing is wrong with my gate motor. I got a call two weeks ago and informed them the gate motor is still not working. Momentum insure has affordable prices but they do not care about the client`s wellbeing and the security on our families. I am back in the market to look for a better insurance for my house. Its painful to look for a technician at my own cost when i have an insurance i pay every month.

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Replies (2)
Momentum Insure
Momentum Insure's reply12 Jan 2023, 20:56
Official
Good evening Tafadzwa.
We are sorry for the lack of service on your claim. This is not the kind of service we would like to deliver to you as our valued client and we apologize for the frustration caused. We have escalated this matter to the claims team manager, who will contact you to address your concerns. 
Kind regards 
Brenda 
TM
Tafadzwa M's update17 Jan 2023, 12:05
Reviewer Update
I got below SMS from momentum and I thought they will finally attend to my issue:

Momentum Insure: Dear Mr T Mashamba, Complaint with reference number COMP-490466 has been recorded and we will provide feedback in 2 business days. Nonhlanhla Cilo, ***, ***. (FSP22789)

I tried to send email to cilo and the email does not exist. I have tried calling and I'm not getting a response.

I do not know if this company is only disappointing me only. But this is very inhuman. I looking around for other insurances. I will just fix my own gate motor because momentum insure is not coming at all