MOMENTUM INSURE DISHONEST AND USELESS

Momentum is the WORST INSURANCE EVER. They are dishonest, and tries everything possible to get out of paying out a claim. I spent over 2hrs on the phone with them, and when I told the agent I am going to social media she just laughed. They told me they will phone me back 3 times, and NEVER did. I claimed on my all risk policy as well as under the specified amount 3 item which was jewelry and sunglasses. I had to send a photo where I am wearing my sunglasses and jewelry which I did. They then asked for my previous policy before my one of 2017. When I advised that I got divorced in the interim and the policy is no longer on my name they told me it is industry standard not to mention when you join as people dont want to wait for insurance. They are not paying out my jewelry, and just sent me a message that they will deliver sunglasses on a code. No idea who decided which style and where they get the code from. How do you just send glasses without knowing if they fit the client, or if it is the style they need. I refuse to just accept anything that I didn't fit, or that does not fit my face, as i wear kiddies size at time, and not being able to choose what I had as the cost is covered under the insured amount. I will be going to the ombudsman, social media and everywhere possible, as Momentum *****s from clients, and when it comes to paying out a claim they do everything not to pay. If someone does not phone me mack by COB the 28th January 2019, I will ensure I post all documentation, telephone records, correspondence, everything. I want to choose my sunglasses that fits may face as I pay a premium every month for something that suits me!!!!! And I also want my jewelry to be paid out as I had to make an effort to send photos to proof I owned it. For heaven sakes!! I am covered for R10000 of unspecified. The value of way more and ll they want to pay is sunglasses for R980 that they decide on the style? It is pathetic and nobody should be insured by them. They are beyond pathetic. Mt Tag heuer watch was specified, and they are now replacing it from a jeweler which I cant even get hold off. I want to fetch it and see it is not a ****!! I want to get it form a authorized dealer as I do not trust Momentum with ANYTHING. I want my jewelry replaced and either paid out as I will NOT leT some idiot from momentum decide what I will wear, as it seems they use *********** and dishonest people to run their business. In essence they *****ing from clients. I want toe EXAXT GLASSES and choosing my own jewelry ans not idiot will decide again what I will or will not wear. They first to deduct the debit order every month, but when paying out they have issues and stories all the time. NEVER INSURE WITH THEM.