Momentum Insure Disgusted Service

I logged a claim with Momentum previously and only after reaching out to the Head of claims on linkedin did i receive a response. Last week Friday i logged two claims one very urgent to repair my electric fence. Given the crime and load shedding in South my life and safety is at risk. I emphasized this when logging the claim however once again it is not an emergency according to momentum. I had to call them once again to remind them about the claims which has been logged and that this is an emergency. Momentum outsources claims to Digicall who has no idea about customer experience, satisfaction or has any clue about emergencies. It makes me wonder how they would trust a company of this caliber to take care of their customers. Clearly there is something very ***** here.

My bank account is debited monthly and at no given time has the amount been declined or has there been insufficient funds. It is clear that Momentum Insurance does not care or have the slightest concern about their clients but only about how much revenue the can generate.

Absolutley disgusted in their service.

Wanita Harvey ***