Momentum Insure discimination

Disappointing service from Momentum Insurance.

My claim was registered on the 18th of July 2024. I have received disappointing service from the claim department after multiple emails and calls, no feedback and getting told that my claim has not been accepted, (26th of September 2024) due to the following unreasonable **************. My feedback report was done in hand writing from a retired builder with no computer skills, Momentum is demanding a letterhead typed report. The assessor that came to the house didn't instruct us to take a photo of the before, and he also took NO PHOTOS! This should be part of his job, coming out. We took photos of all the work being done and used a professional builder in our town. We have been with Momentum for over 50 years and the last claim was in 2016. I am beyond disappointed and would like to cancel my insurance policies with Momentum. I have received no emails and feedback regarding my claim and it is just unacceptable, it has been 20 days since last correspondance.