LM
Lee M

1 reviews | Active since Feb 2024

30 Jun 2025, 11:02

Momentum insure ,customer satisfaction

I contacted Momentum insure on Saturday 28 June 2025 to cancel my insurance on my vehicle due to an upgrade. I was initially assisted by Keshni Gounder , who is probably one of the very few Agents that I have dealt with and ended the call with a smile on my face , she's an absolute pleasure to speak to and extremely, polite and helpful. Once I was done with my cancellation process, she put me through to Mamelo Seghlong, and I must admit , having the pleasure of speaking to 2 amazing consultants in one sitting is a very rare occurrence. Mamelo assisted me with taking out cover for my new vehicle and she is an absolute pleasure to deal with , also very polite ,friendly and very professional. Her quote was a bit higher than the ones I had received from other insurance companies ,however she managed to get me a quote that I was satisfied with with the assistance of Keshni providing a discount on my profile for being a loyal client. Overall extremely satisfied with my quote and these 2 ladies are an asset to Momentum insure as it is through their service that loyal customers stay with this company.

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Replies (1)
Momentum Insure
Momentum Insure's reply30 Jun 2025, 12:41
Official
Good day Lee.
Thank you for the compliment. We place client satisfaction at the Centre of our interaction and it makes everyone, especially the involved representative feel great when clients send us words of praise.
We will share this with Keshni and Mamelo.
Have a great week ahead.
Regards
Brenda