Momentum Insure AWFUL experience

Absolutely ********** service. Car accident on a Friday, 6th December. Reported on the same day. Vehicle not drivable so taken to an assessment centre. Followed up on Monday the 9th and was told the claim has been lodged and an assessor has been assigned. No communication from them thereafter. I keep calling to follow up and am told one story after another. Eventually spoke to a lady on the 23rd Dec who advised that an assessor had in fact not been assigned. She said she would provide feedback the following day. 24th December and no phone call from Momentum. Yet again I make the call and the lady I speak to advises that an assessor was assigned the previous day and they should be able to provide feedback by Friday 27th December - that would be today, as I write this review but STILL NO FEEDBACK!!