AG
Alan G
1 reviews | Active since Mar 2010
10 May 2023, 10:42
Momentum Insure asleep at the wheel again
Momentum Insure upped my renewal premiums by about 22% "(without any claims) citing inflation blah blah. Other companies that I have checked out have have much lower inflation escalations - as low as 10% even. 8 days ago, I emailed them with my query, asking for an urgent response so that I have time to switch if we cannot agree on the new premiums which are unaffordable. As with previous interactions with Momentum Insure, trying to get any response is like pulling hen's teeth. The just seem to not care a damn about customers.
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Replies (3)
Momentum Insure's replyOfficial
10 May 2023, 10:57Good morning Alan.
Thank you for reaching out to us. We have escalated the concerns raised to a team manager in the servicing team to contact you.
Kind regards
Qhakazile
Thank you for reaching out to us. We have escalated the concerns raised to a team manager in the servicing team to contact you.
Kind regards
Qhakazile
Momentum Insure's reply10 May 2023, 10:57
Official
Good morning Alan.
Thank you for reaching out to us. We have escalated the concerns raised to a team manager in the servicing team to contact you.
Kind regards
Qhakazile
Thank you for reaching out to us. We have escalated the concerns raised to a team manager in the servicing team to contact you.
Kind regards
Qhakazile
AG
Alan G's updateReviewer Update
12 May 2023, 09:18And guess what - 2 days later, there has still not been a peep from the 'Momentum Insure manager' in the servicing team that Momentum apparently escalated this issue to. I also resent my orignal email to my Momentum Consultant, who has also again not bothered to reply. This just highlights my original comments about how difficult it is to get a response from Momentum Insure, and how they appear not to really give a damn about Customer Service - other than having somebody or their Bot reply with a misleading bog-standard message about the (non) action that they are supposedly taking. Living up to your 1* rating Momentum Insurance!
AG
Alan G's update12 May 2023, 09:18
Reviewer Update
And guess what - 2 days later, there has still not been a peep from the 'Momentum Insure manager' in the servicing team that Momentum apparently escalated this issue to. I also resent my orignal email to my Momentum Consultant, who has also again not bothered to reply. This just highlights my original comments about how difficult it is to get a response from Momentum Insure, and how they appear not to really give a damn about Customer Service - other than having somebody or their Bot reply with a misleading bog-standard message about the (non) action that they are supposedly taking. Living up to your 1* rating Momentum Insurance!
Momentum Insure's replyOfficial
26 May 2023, 09:28Good morning Alan.
Thank you for allowing us the opportunity to assist with the concerns raised.
Kind regards
Qhakazile
Thank you for allowing us the opportunity to assist with the concerns raised.
Kind regards
Qhakazile
Momentum Insure's reply26 May 2023, 09:28
Official
Good morning Alan.
Thank you for allowing us the opportunity to assist with the concerns raised.
Kind regards
Qhakazile
Thank you for allowing us the opportunity to assist with the concerns raised.
Kind regards
Qhakazile