Momentum Insure - absolutely the worst insurance experience ever

If I could give a minus star it would surely get a minus three.... Always pay for insurance just not to be able to claim when your home is burgled. Absolutely appalling service from consultants that are ALWAYS somehow on LUNCH or another call. Our home was targeted just before Christmas (23rd of Dec 2025) while being on vacation and away from home. The ***** stole electronics, jewellery, car keys and broke some stuff in our home. We supp**** Momentum Insure with video footage of the burglary and how the electronics were taken, just to get our claim REJECTED after a "thorough investigation" by Momentums claims department, just to found out documents and video supp**** to them was "BLOCKED" by their servers, claiming that they haven't received documentation and evidence. Further to this, we repeatedly heard that "we will call you back" just to receive NO COMMUNICATION or FEEDBACK from Momentum and had to call in every time ourselves to hear what was going on. This saga doesn't stop here....we need to supply Momentum now with "evidence" and "purchase receipts" for all the items that we have lost in the burglary above R5000, seeing on the video footage how the person ***** our PS5, controllers and games captured on video, not even speaking about the laptop that was taken as well as our two 4Tb external hard drives that was ****** as well during this whole ordeal (also visible on the video evidence). Any PS5 is more worth than R5000 to replace it and what laptop can a person realistically buy for R5000, not speak about external plug and play 4Tb hard drives. This is absolutely the WORST service any client can experience after paying a hefty insurance premium for comprehensive insurance by every metric. In my view, one should stay as far away as possible from Momentum Insure, they are VERY expensive and their client service is beyond abysmal - Stay-the-hell-away....be warned.