Momentum insure

Been a high valued client with 4 vehicles insured a trailer, bicycle, building and home contents cover, I was paying a high premiums for my stuff and expected when I had a claim, theyake accuses to entertain the claim, yet the claim value was under R6000, what if I had a claim with a high value amount , would they pay, That's why I canceled my policy with such double standards that one is promised to be covered and yet in times of need, one is left high and dry