TC
Thobeka C
1 reviews | Active since Sept 2023
29 Sept 2023, 09:53
Momentum insure
I BAD SERVICE MOMENTUM CAR INSURANCE
I am so disappointed my car was referred by Momentun car insurance to Dals Libertas went for assessment on the 22.08.2023 and was booked in a day after. Only today 28 September 2023 I receive a call and they claim it's a courtesy call from Dals to inform me that they are still waiting on the parts, mind you it's almost 40 days they have my car. However the manager can not offer me a car while they are waiting and they also do not know when they will receive these parts. I use my car to travel for work purposes and I don't have money to Uber everyday as it cost a lot. Please help me that Dals Libertas and Momentum Car Insurance to consider atleast to have a car I can use as I returned their car(momentum) on the 22. 09.2923. I am so disappointed and will never ever use them again or even recommend them to anyone. Help me get my car please 😠visited twice their office (dals) , manager in charge was on the call the lady at reception promised that they will call me. I did follow up again and was told to hold long for Mr whom so ever. I again went there still no luck.... I hate it when people want clients they go all out and give you good customer service but when it comes to delivery they suck..Please release my car. I want my car back there are a lot of service providers who ca do better. Momentum Car insurance you referred me to them but you doing nothing at all. .
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Replies (5)TC
Thobeka C's updateReviewer Update
28 Sept 2023, 22:12The turn around time was 14 working days as per their assessor at Dals. Only thing they say is that they are sorry. When I spoke to consultant at Momentum the guy said they are waiting on reply from Dals. Please help me I am stucked without vehicle.
TC
Thobeka C's update28 Sept 2023, 22:12
Reviewer Update
The turn around time was 14 working days as per their assessor at Dals. Only thing they say is that they are sorry. When I spoke to consultant at Momentum the guy said they are waiting on reply from Dals. Please help me I am stucked without vehicle.
Momentum Insure's replyOfficial
29 Sept 2023, 10:48Good morning Thobeka.
Thank you for bringing your concerns to our attention. Please allow us an opportunity to look into the delays and how we can assist.
Kind regards
Qhakazile
Thank you for bringing your concerns to our attention. Please allow us an opportunity to look into the delays and how we can assist.
Kind regards
Qhakazile
Momentum Insure's reply29 Sept 2023, 10:48
Official
Good morning Thobeka.
Thank you for bringing your concerns to our attention. Please allow us an opportunity to look into the delays and how we can assist.
Kind regards
Qhakazile
Thank you for bringing your concerns to our attention. Please allow us an opportunity to look into the delays and how we can assist.
Kind regards
Qhakazile
TC
Thobeka C's updateReviewer Update
17 Oct 2023, 13:02Hi Qhakazile
Today is the 18th day since you rep**** but nothing has been done... I'm so damaged emotionally with regards this treatment because I trusted you as my insurance. I don't want to even talk about the referral you gave me of Dals Libertas Goodwood, they are very unprofessional. Every after 3 days I receive an automated sms that my car is currently with them and today marks day 55 they have my car.
I am so numb because I m paying an installment of a car that I do not even know it's condition. You as Momentum also you deducted your premium.
So disappointed
Today is the 18th day since you rep**** but nothing has been done... I'm so damaged emotionally with regards this treatment because I trusted you as my insurance. I don't want to even talk about the referral you gave me of Dals Libertas Goodwood, they are very unprofessional. Every after 3 days I receive an automated sms that my car is currently with them and today marks day 55 they have my car.
I am so numb because I m paying an installment of a car that I do not even know it's condition. You as Momentum also you deducted your premium.
So disappointed
TC
Thobeka C's update17 Oct 2023, 13:02
Reviewer Update
Hi Qhakazile
Today is the 18th day since you rep**** but nothing has been done... I'm so damaged emotionally with regards this treatment because I trusted you as my insurance. I don't want to even talk about the referral you gave me of Dals Libertas Goodwood, they are very unprofessional. Every after 3 days I receive an automated sms that my car is currently with them and today marks day 55 they have my car.
I am so numb because I m paying an installment of a car that I do not even know it's condition. You as Momentum also you deducted your premium.
So disappointed
Today is the 18th day since you rep**** but nothing has been done... I'm so damaged emotionally with regards this treatment because I trusted you as my insurance. I don't want to even talk about the referral you gave me of Dals Libertas Goodwood, they are very unprofessional. Every after 3 days I receive an automated sms that my car is currently with them and today marks day 55 they have my car.
I am so numb because I m paying an installment of a car that I do not even know it's condition. You as Momentum also you deducted your premium.
So disappointed
Momentum Insure's replyOfficial
19 Oct 2023, 09:11Good morning Thobeka.
We are sorry to hear about the dely. We have escalated your concerns to our procurement team to contact you and assist.
Kind regards
Qhakazile
We are sorry to hear about the dely. We have escalated your concerns to our procurement team to contact you and assist.
Kind regards
Qhakazile
Momentum Insure's reply19 Oct 2023, 09:11
Official
Good morning Thobeka.
We are sorry to hear about the dely. We have escalated your concerns to our procurement team to contact you and assist.
Kind regards
Qhakazile
We are sorry to hear about the dely. We have escalated your concerns to our procurement team to contact you and assist.
Kind regards
Qhakazile
TC
Dear momentum
I went to Dals Libertas Goodwood as per your instructions. I also recieved a call from them for yesterday@15h30 ... Manager was very rude, left me at the gate did not even allow me to enter their premises. A Lady came out after +-15 minutes standing and ask if I was going to pay access fee . I demanded to first see my car and how dare they ask for my money at the gate.
To cut the story short the security guard said to come inside to find out that they were busy still with my car. I stood there by reception no one attended to me, and staff was already leaving for the day.
I came back without my car no apologies nor what so ever from them instead they were not aware as per the communication that I must fetch my car.
I have never felt so humiliated the condition of my car was disgusting so dirty and had a scratch on the left side of it.
Momentum insurance what have I done to you to get such treatment because the manager was even saying you haven't paid them yet which I'm thinking might be the cause of the delay
I have been requesting for a car that I can use meanwhile but both momentum and dals never entertained that.
I'm am so disappointed once again
Thobeka C's updateReviewer Update
21 Oct 2023, 09:54Dear Thobeka
I trust that you are well.
With regards to the email below, please note that the repairer has advised that your vehicle will be ready for collection tomorrow.
The repairer has had numerous delays from their parts supplier and in sourcing parts as previously communicated; this is what has contributed to the delay.
Please accept our sincere apology for the delay in finalization of repairs.
Dear momentum
I went to Dals Libertas Goodwood as per your instructions. I also recieved a call from them for yesterday@15h30 ... Manager was very rude, left me at the gate did not even allow me to enter their premises. A Lady came out after +-15 minutes standing and ask if I was going to pay access fee . I demanded to first see my car and how dare they ask for my money at the gate.
To cut the story short the security guard said to come inside to find out that they were busy still with my car. I stood there by reception no one attended to me, and staff was already leaving for the day.
I came back without my car no apologies nor what so ever from them instead they were not aware as per the communication that I must fetch my car.
I have never felt so humiliated the condition of my car was disgusting so dirty and had a scratch on the left side of it.
Momentum insurance what have I done to you to get such treatment because the manager was even saying you haven't paid them yet which I'm thinking might be the cause of the delay
I have been requesting for a car that I can use meanwhile but both momentum and dals never entertained that.
I'm am so disappointed once again
TC
Thobeka C's update21 Oct 2023, 09:54
Reviewer Update
Dear Thobeka
I trust that you are well.
With regards to the email below, please note that the repairer has advised that your vehicle will be ready for collection tomorrow.
The repairer has had numerous delays from their parts supplier and in sourcing parts as previously communicated; this is what has contributed to the delay.
Please accept our sincere apology for the delay in finalization of repairs.
Dear momentum
I went to Dals Libertas Goodwood as per your instructions. I also recieved a call from them for yesterday@15h30 ... Manager was very rude, left me at the gate did not even allow me to enter their premises. A Lady came out after +-15 minutes standing and ask if I was going to pay access fee . I demanded to first see my car and how dare they ask for my money at the gate.
To cut the story short the security guard said to come inside to find out that they were busy still with my car. I stood there by reception no one attended to me, and staff was already leaving for the day.
I came back without my car no apologies nor what so ever from them instead they were not aware as per the communication that I must fetch my car.
I have never felt so humiliated the condition of my car was disgusting so dirty and had a scratch on the left side of it.
Momentum insurance what have I done to you to get such treatment because the manager was even saying you haven't paid them yet which I'm thinking might be the cause of the delay
I have been requesting for a car that I can use meanwhile but both momentum and dals never entertained that.
I'm am so disappointed once again