Momentum Insurance - Worse Service

It's been 4 weeks since my accident. I struggled for 2 days just to get the claim registered as the call center had no idea how to assist, then promised a call back which never happened. I tried sending a mail to register the claim and true to their track record, there's been no reply. I then eventually got the claim registered on the app. The vehicle was inspected 3 weeks ago and since then I've tried various avenues to get the status of the claim, but nothing. By far the worse service ever.