Momentum Insurance Third Party Claim

My name is Phumzile Dlamini and my neighbour bumped my car while my car was in stationery at the parking at night and there is a third party claim 222/815954 done with Momentum Insurance my claim was assigned to Solomon Mokoena. I have been sending emails regarding the third party claim and he is not responding. I have called his contact is goes through voice mail and have also called the company to resolve the issue, after so many attemps calling and being put through and finding out that the person whom I am being put through just drops the call without answering finaly a lady answered and assisted by sending an email to Solomon and still no responce from him. Now am not sure if Solomon Mokoena is still alive or NOT. I am just not happy with service my car was bumped in January 2020.