Momentum Insurance- the worst in South Africa!

Item: Momentum Insure
Rating: 1
Author: Lara B

I have an urgent claim, following on from work their service providers have previously done. I logged this last Thursday. Nothing happened. Despite repeated follow -ups from my side, Momentum has not got back to me or allocated a service provider to fix the issue. I am disgusted at their ineptitude, lack of professionalism and non-existent customer service. Do I need to report this to the Insurance Ombudsman in order to get Momentum to deliver on the service I'm paying them for?

Helpful (0)

Replies (2)

Lara B's updateReviewer Update

14 Nov 2023, 20:30

How about you pick up a phone and call me to discuss the matter. I will then provide further details.
I'm tired of being fobbed off with emails!

Lara B's update14 Nov 2023, 20:30

Reviewer Update

How about you pick up a phone and call me to discuss the matter. I will then provide further details.
I'm tired of being fobbed off with emails!

Lara B's updateReviewer Update

15 Nov 2023, 19:56

Nothing will be achieved by hiding under the anonymity of emails/online responses.
What part of " I would like you to call me directly", did you not understand?
Clearly, Momentum does not have a clue, and does not care, about professional Customer Service.

Lara B's update15 Nov 2023, 19:56

Reviewer Update