Momentum Insurance terrible company to deal with

What a terrible place to deal with we had hail damage on Saturday both our vehicle and broken windows at home. I then went onto the app to log the claim which I had no response I then sent a email to the person that is looking after us I waited till 8:30am on Monday and still no response I then phoned and was told she was in a meeting I then still waited until 10am still no response I then phoned then all of sudden I was told the claim forms have been sent. All claim forms were done sent through was only contacted on Tuesday for the broken windows on our property to be assessed and Wednesday I has contacted for our vehicle claim but how's this there is no available times to take our vehicle in the afternoon to some panel beater I have never heard of to assess the vehicle. What kind of insurance is this.