Momentum Insurance suck!

I have been a loyal customer for over 20 years and was shocked when Momentum Insurance turned down a claim after the recent hectic storm in the Cape that flooded my house.

The assessor, Henco Moller, flown in from Bloemfontein without any understanding of my area, was initially sent to the wrong address. When he finally arrived, he made a truly poor assessment of my situation. He didn't even look at the roof and sent someone else to look on his behalf. In the end, he didn't mention things that were damaged, like a painting. He didn't phone me to discuss things as he said he would. He insisted on giving MI a skewed representation of my situation. I requested another assessment, but Momentum refused to send another assessor. They used every excuse in the book to reject me. As they realized each time it was not valid, they changed their reason for rejecting me. First, it was poor maintenance of the roof until I could prove all the things that I have done to maintain it. Then it was general poor maintenance, but they couldn't tell me what I should have done differently to prevent the flood. Eventually, they said it was the rising water table, which is impossible because of the positioning of my house. If it were true, the area below my house would have been flooded.

The consultant in Momentum, Jose ****ola, really tried to help me because he understood my situation and reasoning. However, he was fighting against a big institution, hell bent on proving a point, albeit an invalid one. I felt bul****.

I have no words to express my disappointment in MI. As a widow, needing my home as my sole rental income, I am looking forward to finding another insurance company that will have my back in an emergency.

Alette Ohnemus