Momentum Insurance – Shocking Service & False Assessment

I logged a claim after lightning damage, and an assessor came out on 1 April. After that — complete silence. No feedback, no updates. I had to follow up myself on 8 April.

Only then did Momentum respond, saying the assessor reported that I had already replaced all damaged items. This is completely false.

I have not replaced anything. I have not been given approval to do so. I have not submitted any invoices — because nothing has been replaced. Why would I pay out of pocket and still submit a claim?

Because of this delay and incorrect report, my security systems remain damaged, leaving my home unprotected. If something happens now, I may not even be covered. That is unacceptable.

This raises serious concerns about the quality of assessors Momentum uses, as well as their lack of communication and urgency.

I moved to Momentum from Frontline (Old Mutual), where I was insured since 2009, and I never experienced anything like this. I chose Momentum for better pricing — but this level of service is extremely disappointing.

I expect urgent contact and resolution within 24 hours.