Momentum Insurance: Refusal to pay my 30% cash back

I am writing to express my deep frustration and disappointment regarding my recent experience with Momentum, specifically in relation to my cashback claim and the technical issues I’ve encountered with the Momentum app.

Despite being promised 30% cashback on my premiums when I joined Momentum, I was later informed that the app had failed to record my daily driving activity for the past 12 months due to a technical error. This is extremely disheartening, as I was never clearly informed that the app played a critical role in qualifying for the cashback. Although I followed instructions to download and use the app, it consistently presented technical issues, and even after registration, it did not track my driving as expected.

I sent multiple emails requesting assistance and eventually managed to register, but the app still failed to function properly. A technician has since confirmed that the app should have been tracking my driving continuously, which it did not. I have now completed the full 12-month period and strongly believe I am entitled to the promised 30% cashback. It is unacceptable that I am being penalized for a technical fault beyond my control and due to a lack of clear communication from your team.

I request that this matter be resolved urgently and that my 30% cashback be honored as originally promised.