Momentum insurance

I am deeply disappointed with momentum insurance. The lack of interest an communication to inform a client is a zero in professionalism. The service is absolutely terrible!!!!

My husband had a accident close to a month back. This is currently about a claim made to the3rd party recoveries department. He has submitted a claim (The accident was not my husband fault) and the 3rd party has agreed to pay the access. He has called an given the recoveries department the contact details of the 3rd party 3 TIMES, each time he did a follow he was informed THEY DID NOT HAVE THE DETAILS of the 3rd party which was also sent via email an telephonical. It's been over a month an there is no feedback what's so ever. He even spoke to a supervisor regarding this matter an she still did not contact the 3rd party. How do youl recover funds???? So now the 3rd party gets away an he had to pay access for something that was not his fault. What kind of a company works in this manner. The lack of interest an communication is horrific! We think this is absolutely terrible service from such a huge insurance company. If he does not receive feedback he will consider canceling the insurance an moving to another company that offers better service.