MOMENTUM INSURANCE CLEINT SERVICES DEPT ARE SLOW AND LAZY...

i am currently on the line with momentum, a guy called James in the client service dept, who refuses to pride his surname, for this reason. he knew i was going to complain. all i requested wa previous insurance information. he told me that his manager is in a meeting and that nobody else is able to access the box where all the consent letters are being sent to. I THEN SPOKE TO RONEL, WHO SAYS SHE IS THE TEAM MANAGER IN THAT DEPT. I STARTED TELLING HER WHAT MY PROBLEM IS AND THEN THE CALL DROPPED. I THEN CALLED BACK AND SPOKE TO SIYANDA WHO ALSO STATED THAT HE IS IN THAT DEPT, BUT DOES NOT HAVE ACCESS TO THE E-MAILS. I HAD TO RE-SEND THE REQUEST(AGAIN FOR THE 7TH TIME) AND NOBODY WAS ABLE TO PROVIDE ME WITH THE INFO THAT I NEED. MOMENTUM CLIENT SERVICES IN PATHETIC, AS NOBODY IN THAT DEPT HAD ACCESS TO THE MAILBOX OR EVEN EPSONDED TO MY E-MAILS, AFTER I HAVE BEEN RE-SENDING IT, FOR 7 TIMES. I NEEDED FEEDBACK ON MA MPHELO. NAME IN THE SUBJECT LINE, ON MY E-MAIL TO MOMENTUM IS: PI CHECK-***-CONSENT ATTACHED-7TH REQUEST. SIYANDA MKHIZE DID NOT WANT TO RPVOIDE ME WITH HIS SURNAME,OUT OF 2 CONSULTANTS AND 1 TEAM MANAGER, NOBODY COULD ASSIST AFTER 7 TIMES.