MOMENTUM INSURANCE BAD CUSTOMER SERVICE

I have just changed insurance to Momentum i had the worst experience of my life with Momentum, i was involved in a car accident January 2022, still today i dont have my cat, it took them 2 weeks to send an assessor, then after an assor they approval they forgot to release my car from storage to the repairer chosen for more then 3 weeks, when i ask for feed back on how far the repairs are, the dealer told me thqtthey have not received the car , the courtersy car was hired for a month, then extended for 10 days, then extended for 5 days, today Avis came to take theor car sonce the insurance is quiet and not communicating, they jyst keep quiet, no calls , no emails responses nothing, nothing, nothing, as low qs the premiums are , you going to receive bad customer service once you claim.Rather endure higher premiums as long as the setvices is good