Momentum Insurance a NO GO!

I lodged a claim on the 2nd of April for my windscreen to be replaced. My claim was approved and allocated to a service provider called Glasfit. I was extremely unhappy with the service provider's lack of organization and professionalism and requested that Momentum change my service provider on the 5th of April 2024. Till date I have not received any feedback from the insurer or the new service provider to have this issue resolved. Worse off, I was not approved for the original glass and had to call the manufacturer MYSELF to obtain proof that the vehicle is still under warranty. I find this to be very ridiculous coming from a large organization as Momentum. Surely you would have the vehicles details to know whether or not it is under warranty. I cannot wait to change insurers... Momentum's price does not live up to the service received or the cover received either!