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Maiphepi M

1 reviews | Active since Sept 2019

24 Jan 2022, 17:07

Momentum *********** assesor

Had a motor vehicle claim after hitting a pothole in november 2021. The assessor quoted the wrong tyre and I was made to pay extra R2000 excess. I complained to the insurance with no joy No one wants to take responsibility for the *********** assessor.

In addition to that the very same assessor adviced the repairer to repair not replace the damaged light. I had to take the car back to the repairer because the grill is skewed due to the repaired light. The repairer said the light should have been replaced not repaired for the car to be the same shape as before the accident.

I have been trying to communicate with momentum via emails and calls with no solution to the problem. I want my extra R2000 I paid to the repairer (paid due to the incopetence of the assesor ) I also want my light to be replaced not repaired with some wires like its done currently

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Replies (1)
Momentum Insure
Momentum Insure's reply24 Jan 2022, 17:34
Official
Good afternoon Maiphepi.
Thank you for bringing your concerns to our attention.  We are sorry to hear that you feel this way and are unhappy with the service rendered and the current state of your vehicle. Please give us an opportunity to look into the matter and we will be in contact you. 
Kind regards
Brenda