MOMENTUM IGNORING CLIENTS

I ended up with a policy that i never agreed to take but momentum decided to debit me monthly for this policy so i just stuck with it.. Recently i realized that i might have a claim, contacted them numerous times, this is the 3rd week with no one contacting me telephonically to discuss the claim like they said they would. Momentum seems to be very fast to force people to take on their policy even without their permission but very reluctant to assess a potential claim. Those looking to take policies should do their research when it comes to the claims process before choosing an insurance company. I should have known after the last incident that went viral where momentum refused to pay out a famy after the loss of the husband. Momentum are literally ignoring me, is that how they treat their clients..???