MW
Mr W

1 reviews | Active since Jun 2024

04 Jun 2024, 10:32

Momentum Ignores VOLVO SA's Letter. Don't care for client's safety and health.

I have truly never in my life experience such a company. Firstly they hike your premium with over 38% with absolutely no explanation in your second year.

Secondly, when I submit a claim for a Volvo windscreen, they said that they are ONLY willing to replace it with a generic make (R1'300 difference). We drive Volvos because of its safety and now I must install something that is generic. But that is OK. Seems they need the money more.

The main thing is that VOLVO SA issued a letter stating that I will lose my warranty if any other parts, besides VOLVO APPROVED, are installed.

Still they refused.

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Replies (1)
Momentum Insure
Momentum Insure's reply04 Jun 2024, 11:38
Official
Good morning Mr W. 
Thank you for bringing your concerns to our attention. We are really sorry to hear about your dissatisfaction from the service you received from us. Please give us an opportunity to look into this to assist you as quickly as possible. 
Kind Regards
Qhakazile