Momentum forgets about clients and not shy to admit it.

I'm very unhappy with momentum, on the 16th of November we lodged a claim for the roof. The assessor was there and that was it. Nothing. Did a few follow up mails and no response, so today I instructed my attorneys to draft up a letter of demand for feedback and bill the legal fees to momentum. My attorneys advised that i must 1 last email advising of what actions I'm going to proceed with. So only after a legal threat e mail, i get a reply from Daniel Gimesi "o sorry, i forgot about your claim" , i will also forget to pay my premium this month and you will be quick on the line to ask for it. So must i struggle with a insurance company like this, if not Adele Snyman that keeps on pushing up my insurance every few months it the forgetting about your clients. This is really unacceptable.