Momentum!! Finally improvement! Finally proper and decent communication!! Impressive!!

Unbelievable! Finally a 5 -Star performance from Momentum. After battling for 10 months to settle a claim , I finally got the first decent and prompt response from ONE employee!! Seems there's still hope for them? Previously they did not even bother to respond at all,or they would wait months to communicate. This is a huge improvement!! This person is teaching Momentum how to do things the right way!! Very impressive person!! Continue the good work,to lead your company towards a better future!! Simply impressive!! See letters below.

Dear Madam

Thanks immensely again for your kind and prompt response. Impressive. Definitely a much better,quicker and respectful response. I am really finally impressed that there are still some proper people.

Much appreciated. Very kind of you to keep me updated. This is the kind of response one expects from a proper company. Keep up the good work.

Yours faithfully Neil Pyoos

Sent from Yahoo Mail on Android

On Mon, 26 Jul 2021 at 7:19, Elsmarie Beukes (Elsie) <***> wrote: Dear Mr. Pyoos

Thank you for your mail below.

Further to my communication, we have requested the assistance of another source in order to attempt to obtain the information.

I shall be in contact with you regularly.

Kind Regards

Elsmarie Beukes

Manager: Client Experience

Claims and Client Experience

C +27 (0) 82 ***

268 West Avenue Centurion 0157

momentum.co.za

Momentum Insure Company Limited is part of Momentum Metropolitan Holdings Limited. Momentum Insure is a licensed non-life insurer and authorised financial services provider (FSP22789).

From: neil pyoos <***> Sent: Monday, July 26, 2021 4:53 AM To: Elsmarie Beukes (Elsie) <***> Cc: Darion Kiboyo <***>; Trudy Pyoos <***>; Johan Janse Van Rensburg <***>; Louisa Godspower <***>; ***; Zelda - CIC <***>; Sonto Maseko <***> Subject: RE: Fw: Request // P496/20 - Pyoos, Neil - Momentum Insurance Company Ltd OSTICRM:***

Dear Madam

Thanks soooo much to at least receive a prompt response for the very first time during my 10- month inter-action with Momentum. This is a first and I'm in shock and grateful to at least have received a response.

Let's hope this matter could be resolved soonest.

Yours faithfully

Neil Pyoos

Sent from Yahoo Mail on Android

On Sat, 24 Jul 2021 at 19:53, Elsmarie Beukes (Elsie)

<***> wrote:

Dear Mr. Pyoos

Thank you for the below communication.