Momentum falsy accusing me of not being honest.

Regarding my Claim CT600748MS. Momentum suddenly stop the electrician working on my claim because they accuse me that I **** about my house and that it has been empty fo more than 3 months. Which is not the case. They stopped everything suddenly and now with all my emails and prove that I'm not lying they want to wait till 27 April. (This claim will be referred to the claims meeting on 27/04/2023. I will give you feedback after the meeting.) No manager called me back since this morning.