Momentum Failed to refund me since October 2014

I joined a new company in October that insures my car.<br> I therefore contacted Momentum ,14 October 2014, to tell them that I no longer need car insurance only house insurance.<br> They told me that they would refund me +_ R400 because the full amount had been deducted for the month, and they would pro-rater me.<br> I have been dealing with call center agents since LAST YEAR to find out why I have not been refunded.<br> I get excuses that they manager will look into it.. to its sitting in finance... and so on.<br> Momentum also does't respond to emails I have sent.<br> <br> The fact of the matter is I really don't have the time to explain each and every time I phone, what this query is all about. There is no one following up good customer service.. and ensuring that the issue is actually resolved.Please refund me my money- this is unacceptable!<br> <br> ID # ***<br> MT***<br> <br>