Momentum Extremely Poor Service

How I regret having moved from Unigro to Momentum Short-term Insurance. We lodged a claim with Momentum under C***7612/ MT***0 more than 10 days back after my Jaguar had an electrical short due to water having almost submerged the battery following Centurion's heavy rains. Firstly, we had to hire a car because Momentum still has to listen to recordings if we had included car hire. Secondly, we had to hammer Momentum to assess the vehicle or move it from Jaguar for fear of incurring storage fees, the car's still with Jaguar. Thirdly, Momentum requested for previous claims' history which we provided immediately but needed confirmation from Unigro which could not be obtained immediately as it's Xmas holidays. Once again Unigro's head office came through confirming what we had already told Momentum. Forthly, only today has Momentum requested Jaguar to conduct a full assessment of damages but now also want pictures of tyres and license discs which have absolutely nothing to do with the electrical short caused by water in the battery.

Earlier, I refused to believe that Momentum sets targets for their consultants to reject claims even where there is no foul play.

This has been such an inconvenience and have never thought this would happen to me having worked in the insurance industry myself.

There is no urgency whatsoever. Then why are paying over R2000 a month if that is not to ensure a peace of mind???