Momentum don’t respond

Had serious water leak and huge account .Got claim no 348049 16 days ago .Sent copy of accounts plumber and copy of overcharge from city of capetown.Sent 23 different email to 5 departments Started with lady Mpeki Mabula .Then miclaims@ momentum .Then another question from them about claim no 8 days ago .Sent message to email for directors Have not had one response When I phoned three times you hang on for every .Then theysaid due to high call rate will call back . that was 10 days ago I cannot understand such *********** people .They all get a salary to do the job .I have all the emails copies on my iPad and phone Plumber got nasty and had to borrow 6200 from my son to pay there account .I have had7 leaks in this house all due to ******* piping they use .4 I fixed my self at 79 not so easy but got it done.They have two under paving because that was to much for me.What is happening in SA If I was 10 years younger would have done myself .Very frustrating to wait and wait Don van zyl