MR
Mohammed R
1 reviews | Active since May 2024
27 May 2024, 15:23
MOMENTUM DOESN'T CARE AND DOESN'T WANT TO ASSIST WITH APP REGISTRATION.
I took out a household insurance with momentum and I was debited my premium on the 25th May 2024. I have been calling momentum too assist with my app registration. But each agent gives a different story. It says Unsuccessful according too our records you are not a client. I have wasted over R200 airtime on *********** agents. I was debited R1076,14 Now that I was debited momentum doesn't care.
Policy Number: MT***9 Cell number:*** Email address: ***
Helpful (0)
Replies (2)0
Replies (2)
Momentum Insure's replyOfficial
27 May 2024, 18:30Good evening m/ohammed.
Thank you for bringing your concerns to our attention. We are really sorry to hear about your dissatisfaction with the service you received from us. Please give us an opportunity to look into this to be able to assist.
Kind Regards
Brenda
Brenda
Momentum Insure's reply27 May 2024, 18:30
Official
Good evening m/ohammed.
Thank you for bringing your concerns to our attention. We are really sorry to hear about your dissatisfaction with the service you received from us. Please give us an opportunity to look into this to be able to assist.
Kind Regards
Brenda
Brenda
MR
Mohammed R's updateReviewer Update
28 May 2024, 16:13Nobody has contacted me yet I was promised that they would contact me in resolving the issue, it looks like on my very first month with momentum insure I would have too cancel.
It's disappointing that I can't access the web or app. Nobody cares as long as they have the money that's all that matters! Customers don't matter. Worst short term insurance too ever exist.
It's disappointing that I can't access the web or app. Nobody cares as long as they have the money that's all that matters! Customers don't matter. Worst short term insurance too ever exist.
MR
Mohammed R's update28 May 2024, 16:13
Reviewer Update
Nobody has contacted me yet I was promised that they would contact me in resolving the issue, it looks like on my very first month with momentum insure I would have too cancel.
It's disappointing that I can't access the web or app. Nobody cares as long as they have the money that's all that matters! Customers don't matter. Worst short term insurance too ever exist.
It's disappointing that I can't access the web or app. Nobody cares as long as they have the money that's all that matters! Customers don't matter. Worst short term insurance too ever exist.