MOMENTUM DOES NOT DELIVER AS THEY PROMISE- IT HAPPENS AGAIN POOR SERVICE!

On 16/10/2018, just after 8am. I called in to report that there was a leaking pipe on my swimming pool and that the pool has stopped working. At first i was put through to 4 incorrect departments and at all 3 departments I had to explain why I was calling. I was even told that maybe i should call back later because I sounded frustrated, by one of the call centre agents. I eventually dealt with Noktula who tried to assist. She registered the claim. I got a call from Handy aid plumbers stating that they were assigned to come out. When they did arrive they were looking for a burst geyser pipe to have fixed. I advised that it was not the geyser it was the swimming pool, they responded by saying that they do not fix swimming pools and left. I advised Momentum of this, they then assigned Swimline North just after 13.00 the same day. Got a call from them stating that they can only come out tomorrow 17/10/2018. Could not assist me the same day. I am employed and each time i have to take off to accommodate these service providers for when it is convenient for them. Nevertheless i had a funeral in my family so i cancelled for the 17/10/2018. I re-booked for the 23/10/2018. Just after 9.30 am they came through, spent 15 minutes on the property, taking pics and advised that it was a burst pipe on my solar heated pool and they have to come back another day to fix. So I asked why? because if it was just a burst pipe surely, it could be rectified the same day as my pool is covered for burst pipes. And this meant that I had to take another day off work to accommodate for them again.They refused and left. I called the company they advised that Momentum will not allow them to fix, they have to wait for instructions. I called Momentum again, this time requested to speak to someone senior, they were all unavailable and the agent advised that someone would call me back. I am still waiting! I managed to get hold of Noktula again advised her what was going on and she said she will find out and call me back and will make sure that this gets resolved today. I get another call from her after 4pm querying if someone called me back from the swimming pool company, I advised NO. She said she will call me back. It is 10.06am 24/10/2018 the next day, neither Momentum nor the Service Provider has called me back. When you call the customer care line all they say is Sorry! Sorry does not help me, I pay my premiums religiously every month to be experiencing this sort of Lack of service and Incompetence with this company and do bear in mind that this is not the first time I have experienced this service with Momentum, My last experience left me in TEARS! Dealing with them is an absolute nightmare! I would rather pay a few rands more and deal with a company that can service there clients. Dealing with them from step 1 is frustrating. They ask questions like what happened to the pool, now if i knew i would fix it myself. This is a small issue that they cannot attend too, or get right, God knows what will happen should something bigger happen. Consumers need to be made aware of our experiences as it is not always the case that they DELIVER what they PROMISE. My pool still remains unattended too, No correspondence from Momentum, but my Premiums will be deducted at the end of the MONTH! TOTAL DISASTER!