Momentum does not care about it's clients

My cellphone broke (it couldn't make or receive phone calls) sometime in March so I notified momentum and they arranged for a courier to pick it up and send it for repairs. It came back from repairs a few weeks later but it still had the same problem. I told momentum about this and they arranged for it to go back to repairs again - again it came back a few weeks later with the same problem. The company doing the repairs insisted there is no fault with the cell phone. I asked Momentum to find a solution to my problem as this is what I am paying for. They said there was nothing else they could do as the company doing the repairs, Platinum Repairs says there is nothing wrong with the cell phone and they do not use another repair service provider. How does it make sense for Momentum to use one repair service provider? What happens in cases like mine when a second opinion is needed from another repair service provider? Surely as an insurer, you should go out of your way to help you clients.

It is now July and my matter remains unresolved. I called them on Wednesday, 6 July and requested to speak to the manager, I was told the manager would call me back in four hours but they did not call within that time frame. I am extremely dissappointed by this poor service. I have been without a cell phone for four months now but my matter is not being treated with urgency. I absolutely would not recommend anyone to insure their cellphone with Momentum.